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STAIRCASE FAQS
YOUR STAIRCASE FAQS ANSWERED
We want to make your experience an enjoyable one! That’s why we’ve put together a list of some of our most commonly asked questions to share everything you should know about your staircase.
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If you would like more information or have any questions about something we haven't covered, please get in touch and a member of the team will be happy to help.
DO YOU HAVE A SHOWROOM I CAN VISIT?
Yes! Our showroom and workshop are based in the glorious Hampshire countryside, just outside Winchester. All our stairs are made completely bespoke, but we have plenty of style options and a range of components to showcase to give you a little inspiration for your project.
WHY DO I NEED A STAIRCASE SPECIALIST?
As your specialist manufacturer, you can rest assured knowing your staircase is in safe hands. We have over 30 years’ experience creating bespoke staircases and offer a completely tailor-made solution for your requirements.
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If you choose Multi-Turn as your staircase specialist, you will not be expected to handle the pressure of taking measurements and creating a design that conforms to building regulations when working with us. We take full responsibility of the entire process, ensuring your stairs will fit first time. No fuss, no hassle.
WHY SHOULD I CHOOSE A TIMBER STAIRCASE?
It is no surprise that we have a soft spot for timber, but we have good reason to do so! It's durability makes it perfect for heavy-duty structures whilst its flexibility means we are able to create a truly bespoke feature. Timber is also a brilliant and natural renewable resource.
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You can easily combine materials such as metal and glass into your design too. What's not to love?
CAN YOU COME OUT TO MEASURE MY STAIRS?
After a quote has been accepted, we carry out a site survey as standard with every staircase we produce, regardless of whether you have already provided us with plans or measurements. This means we can take responsibility for the measurements and your stairs will fit first time and meet building regulations.
WHAT TIMBERS ARE AVAILABLE?
We have a range of common timbers that we use to manufacture our stairs or components including softwood, mixed timber and hardwood. In addition, we can source many other commercially available timbers. Get in touch with us to discuss your options.
CAN YOU FIT MY STAIRS?
We do not offer a fitting service but do dry assemble all our stairs prior to delivery, to make it even easier for a qualified joiner to fit them first time.
HOW LONG WILL IT TAKE TO FIT MY STAIRS?
There are many factors that will affect how long it will take, but a typical softwood staircase can generally be erected in a day, with another day or two to fit the spindles and finish off the carpentry. However, this will depend on how much landing balustrade there is and what restrictions are on site, including other tradesmen, as the hallway can be a busy place!
WHAT WOULD YOU RECOMMEND TO FINISH MY STAIRS?
We would suggest you speak to a professional for advice on finishes for your stairs. Ask your Account Manager for any recommendations.
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What we found does help, however; is requesting your stairs to be delivered with a factory applied basecoat that helps to protect them from the mess on site and shortens the time required for finishing them.
CAN YOU DESIGN-MATCH MY EXISTING STAIR PARTS?
Yes! Our team have developed multiple specialisms in wood turning, twisting, fluting and dowelling, allowing us to both match existing components and create new and unique designs.
CAN I ORDER STANDARD STAIR PARTS ONLINE?
We have over 15,000 stair parts stocked in our online shop at exclusive prices. From spindles to treads, you'll be able to find what you need to help you build or refurbish your stairs.
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Order before midday and get next day delivery. Orders over £150 get delivery FREE!
WHY DO MY STAIRS SQEAK?
Typically, most stairs begin to squeak or creak because the glue blocks were not properly fixed in the first place. As a result of shrinkage of the timber treads over time (or even through miss-use on occasion), these can become loose and start to rub against the top of the riser which causes the noise.
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This is most common on winder treads which are assembled on-site and are often not secured properly, or when the stairs are walked on at a busy site environment before the glue has gone off. This can normally be rectified by replacing the little glue blocks between the tread and the riser, using plenty of glue and fixing them in place while the glue goes off.
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This is one of the main reasons we use exceptionally long glue blocks as standard; they give more adhesion and reduce the chances of any squeaks happening.
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If the back of the stairs cannot be accessed, you may be able to stop the squeaking by applying some glue at the front of the riser where it goes into the groove under the tread, and/or by putting some screws down through the top of the tread into the riser - but this needs doing with careful precision to make sure the riser isn't damaged in the process.
HOW CAN I PROTECT MY STAIRS DURING CONSTRUCTION PROJECTS?
We offer a comprehensive solution to protect your stairs prior to and following delivery. Our Bronze, Silver and Platinum Protection Packages help to shield your stairs from scratches, knocks and spills. We also offer a priming and sealing option to reduce the risk of moisture saturation prior to final coatings.
WHAT IS THE BEST WAY TO CLEAN MY STAIRS?
To keep the wood on your stairs in good condition, you should vacuum or sweep them regularly to remove any dirt and dust. Any water or spills should be cleaned straight away, as standing liquid can penetrate and even remove the timber finish which can leave noticeable water spots.
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If you have any glass elements, avoid paper-based materials that will leave streaks. Instead, opt for a clean cotton cloth and a good quality glass cleaner.
CAN YOU PROVIDE REFERENCES OR EXAMPLES OF YOUR PREVIOUS WORK?
Yes, we can provide examples of our previous work. Take a look at our latest case studies or visit our showroom to see a first hand look at our designs and building capabilities.
HOW DO YOU HANDLE AFTER-SALES SERVICE AND SUPPORT?
A committed team is always available to assist you throughout your project. Whether you need help during the fitting process or afterward, there's always ongoing support to ensure the lasting success of your staircase beyond the point of delivery.
